Rural Mutual Responds to COVID-19

Coronavirus (COVID-19) update:  Rural Mutual’s promise to protect and rebuild Wisconsin

First off, Rural Mutual would like to thank our customers for entrusting us to be there for you when you need us most. It’s times like these when we need to work together to keep Wisconsin strong.  Rural Mutual felt it was important to reach out and share an update on how we are assisting Wisconsinites during this unprecedented event of dealing with Coronavirus (COVID-19).

At Rural Mutual, the safety and well-being of our customers, employees and agents is always our top priority.  Due to COVID-19, last week Rural Mutual implemented its own social distancing procedures to avoid the spread of the virus.  Procedures for this type of situation have already been established and tested and we are confident in the ability of our employees and agents to continue to serve you during this uncertain time. In addition to the procedures, we communicated to our employees and agents, to follow the CDC guidelines regarding travel and best practices for safe and good hygiene.  If there is someone that is not feeling well, we support their decision to stay at home until they can safely return to their offices.        

During this time, Rural Mutual understands that some people might want to do business with us online and we wanted to remind everyone that option is certainly available.   If you would still like to visit or communicate with your agent, we strongly encourage you to call or email them to determine what is the best and safest way for you to interact based on your circumstances. If you decide to conduct business with us online, the easiest way would be to visit our website: or by downloading our Mobile App.     

File claims remotely—If you need to file a claim you can visit our website, utilize our Mobile App or call our 24 hour 7 days a week live claim reporting number 1-800-255-2150.   

24/7 online bill payment—If you need to make a payment to your accountyou can do so very easily at or call  1-866-835-9075 to pay via phone.  

24/7 customer service– If you require any additional customer service needs or have questions, you can email us at or call us at 1-877-219-9550. We have customer service representatives available to assist you with all your other needs.    

Reaching your agent—If you need to reach your agent, you can look them up via our website or utilizing the Mobile App as well.  

Rural Mutual will continue to monitor this situation closely and will make additional adjustments as needed.  Rest assured, since we only do business in Wisconsin, we understand the severity of the situation and how it is affecting all of us who live here in Wisconsin.   

Thank you for being a loyal customer, and we are proud to serve you in a state we all care about.    

Rural Mutual Insurance Company